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Governance is the mechanisms, processes and institutions through which citizens or groups
articulate their interests and exercise their legal rights. It is a mechanism that help citizens to
meet their obligations, mediate the differences and promote key services delivery in their
jurisdictions particularly LGAs. With undeniable reality on improved services delivery in
LGAs, the integrated village and mtaa committee members' participation mechanisms
accountability and transparency are outdated. Thus, the study was conducted in Local
government authorities of Dodoma city, Chamwino and Kongwa District Councils to examine
the effects of transparency in LGAs service delivery, determine the effects of accountability
on ensuring LGAs service delivery, examine the impact of village and mtaa committee
members' participation towards influencing LGAs service delivery and determine institutional
arrangement factors influencing service delivery in LGAs. Cross sectional research design was
adopted, whereby sample size was 399 and a multistage sampling technique was used to get
accurate representative sample size. In wards and villages, a simple random sampling was used
to select respondents. Questionnaire was the main tool of data collection and it was supported
by a key informant interview guide and desk review for secondary data. Qualitative data were
analyzed using content analysis while stereotype logistics regression (SL), ordered logistic
regression and structural equation modeling were among the quantitative analysis techniques
employed. Stereotype logistic regression model results found that the contribution of
transparency is minimal in LGAs services delivery. Using ordered regression, the results show
that accountability is statistically significant towards services delivery. Moreover, using SL
regression model, results revealed that each aspect was indicated by the observed negative
significance of village council and mtaa member's participation in relation to the LGAs' service
delivery, structural equation model (SEM) found that institutional arrangement had a positive
relationship effect on LGAs services delivery at 84% whereby, by-laws, acts and policies were
86%, 0.86.4% and 90%, respectively. The major concern for low transparency in LGAs might
be inadequate chain of command in the Tanzania LGAs framework. I addition, low level of
communication technology is used in most local government authorities in Tanzania and it is
associated with limited transparency and low accountability. Furthermore, absence of
stakeholders' engagement plan weakened stakeholders' participation in LGAs services delivery
and good compliance with institutional arrangements increased the propensity of LGAs to
serve the citizens in an efficient manner. Therefore, regulatory framework should be adjusted
to ensure LGAs officials are more transparent in delivering day to day services. Further, there
is a need of ICT innovation in LGAs setting for effective transparency and improved services
delivery. Additional, engagement plans should be designed to ensure sustainable service
delivery in the LGAs, unlike the traditional approaches used mainly in villages and mtaa
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