Abstract:
This study conducts a bibliometric analysis of publications in the context of satisfaction in
public procurement research, as retrieved from the Scopus database on 8th July 2024. The study
includes publications that link aspects of satisfaction and public procurement. Data were
analysed using VOSviewer and Harzing’s Publish or Perish software to conduct both
performance analysis and science mapping. These are relevant for analysing performance
metrics and visualisation of patterns from keyword co-occurrence analysis and bibliographic
coupling. The findings reveal limited research publications related to satisfaction in the context
of public procurement, with only 54 publications retrieved during the search. The trend shows
fluctuations in the number of publications from 1997 to 2024. Key contributors include authors
such as Kalinzi, C.; Muhwezi, M.; Munene, J.K.; and Warman, G., and institutions like
Universitas Indonesia, alongside global participation from countries like China, Indonesia, and
the United States. Keyword analysis highlights themes related to customer satisfaction, public
procurement, and e-Government, emphasizing the pursuit of enhanced service quality and
efficiency. Bibliographic coupling reveals interconnected research clusters focusing on impact
of e-procurement system on satisfaction, influence of technology on performance, and user
satisfaction with e-procurement system implementation. This structured analysis underscores
diverse global contributions and identifies pathways for future research in the research domains
of satisfaction in public procurement undertakings.
