Effect of Biometric Fingerprint Technology on Organizational Performance

Abstract

In a recent world, governments and non-governmental organisations have increasingly been adopting biometric fingerprint technology as a move to effectively monitor employee attendance in order to promote workforce productivity. However, despite the deployment of this technology, its contribution to organisational performance in many organisations has not been evident. The objectives of the study was to examine the effect of biometric fingerprint technology on organisation’s performance indicator, to examine perception of employees toward the adoption of the technology, to assess the effectiveness of biometric devises in recognising users, and to examine the contribution of biometric fingerprint system in controlling extra hour payments. A Cross-sectional study design was used. A sample of 93 respondents was selected from 1,176 hospital staff using Stratified sampling technique. Data was gathered by using questionnaires, interview to key personnel and documentary review. Qualitative data analysis was employed in this study using the content analysis method. Findings show increase in Admission by 2.3% between 2016 and 2017, and 3.98% between base year and 2018. Discharges increased by 2.66% and by 5.79% between 2016-2017 and 2016-2018 respectively. Average length of stay increased by 10.22 days between base year and 2017 and improved by -3.21% between base year and 2018. However, deaths increased by 12.91% from 2016 to 2017 and by 15.59%, bed occupancy rate increased by 1.88% between base year and 2017 and by 9.46% between base year and 2018. A total of 57.6% of respondents said that it is possible to report to work on time and abscond during working hours without management knowing. Forty 43% responded that biometric devise response is not instant, and test showed that there is no association between old age and response of biometric devise. Hourly pay showed significant rise from 2016 to 2019 despite the deployment of this technology at the hospital. The study concludes that there is appositive result brought about by deployment of the technology. The research came up with conclusion that management should investigate the increase in death and bed occupancy rate despite presence of biometric, design mechanism to ensure staff are working during working hours, design alternatives for those to whom devise fails to recognise and do further studies to understand why labor cost keep rising despite deployment of biometric technology